Terms of service

Terms of Service

Overview

Welcome to Lua Baby. By visiting or shopping with us, you agree to the following Terms of Service. Please take a moment to read through them — they are here to make sure everything is clear and fair for everyone.

The terms “we”, “us”, and “our” refer to Lua Baby. “You” refers to the customer visiting or purchasing from our store.

Section 1 — Eligibility

By using our store, you confirm that you are of legal age in your country of residence, or that you have parental or guardian consent. You are responsible for all activity that takes place under your account and for keeping your login details secure.

Section 2 — Our Products

We do our best to display products as accurately as possible, including colours, textures, sizes and product details. However, the exact appearance of items may vary slightly depending on your screen settings and device. We are not responsible for minor colour differences caused by display calibration.

Lua Baby focuses on baby and childcare products, so we take product quality, safety and presentation seriously. We reserve the right to limit quantities, discontinue products, update descriptions or modify listings at any time without prior notice.

Section 3 — Orders

Placing an order is an offer to purchase — it does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion.

If we cancel your order, you will be fully refunded to the original payment method. All purchases are intended for personal use only and may not be commercially resold without our prior written permission.

Section 4 — Pricing and Billing

All prices are displayed in the currency shown at checkout and are subject to change without notice. The price in effect at the time of your order is the price you will pay.

Unless stated otherwise, prices do not include applicable taxes, customs duties, import charges or other fees that may be applied by local authorities. These charges remain the responsibility of the customer.

You agree to provide accurate, complete and up-to-date billing and shipping information so that we can process and deliver your order correctly.

Section 5 — Shipping and Delivery

All delivery timeframes are estimates only and are not guaranteed. Lua Baby is not responsible for delays caused by third-party carriers, customs processing, incorrect customer information, failed delivery attempts or events outside our control.

Once your order has been dispatched and collected by the carrier, delivery handling becomes the responsibility of the shipping provider. However, our support team will always do its best to help you track and resolve any delivery issues.

Section 6 — Returns and Refunds

All returns and refunds are handled in accordance with our Refund Policy, which forms part of these Terms of Service. Please refer to our Refund Policy page for full details on eligibility, return conditions, hygiene requirements, defect claims and processing timelines.

Due to the nature of baby and childcare products, certain items may be subject to stricter return conditions for hygiene and safety reasons.

Section 7 — Intellectual Property

All content on Lua Baby — including product photos, graphics, text, logos, brand identity, website design and promotional materials — belongs to Lua Baby or its authorised partners and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, edit, sell or use any of our content without our prior written permission.

Section 8 — User Conduct

When using our store, you agree not to:

Use our services for any unlawful, abusive or fraudulent purpose.

Submit false, misleading, incomplete or deceptive information.

Attempt to interfere with or disrupt the operation, security or performance of our store.

Violate the intellectual property rights of Lua Baby or any third party.

Purchase products with the intent to commercially resell them without permission.

Use our website or products in a way that could harm Lua Baby, our customers or any third party.

Section 9 — Disclaimer of Warranties

Our store and services are provided on an “as is” and “as available” basis. We make no guarantees that our services will be uninterrupted, error-free, fully secure or available at all times.

We aim to provide accurate product information and a reliable shopping experience, but we do not guarantee that every description, image or piece of content will always be completely free from minor errors or omissions.

Section 10 — Limitation of Liability

To the fullest extent permitted by law, Lua Baby shall not be liable for any indirect, incidental, special or consequential damages resulting from the use of our products, website or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 11 — Changes to These Terms

We may update, modify or replace these Terms of Service from time to time. Any changes will be reflected on this page.

Your continued use of our store after changes are posted constitutes acceptance of the updated Terms. We recommend reviewing this page occasionally to stay informed.

Section 12 — Contact Us

Questions about these Terms? You can contact us at:

Email: infoluababy@gmail.com

Business Location: Manchester, United Kingdom

We are a small, caring team and we genuinely care about our customers. We will always do our best to respond quickly, clearly and helpfully.

Last updated: June 2026.